What are payment options available to me ?
Paypal, Stripe, Visa, Mastercard.
Do you accept international credit cards?
Yes
Can I combine postage for multiple items ordered?
Yes you can (international customers). Please contact us prior to placing your order to determine combined postage charges.
How can I get free shipping?
Shipping within Australia is free. For international customers, postage charges apply but shipping is free for orders over A$250 (US$200).
When can I expect my order to be delivered after I pay for it?
Once orders are finalized and paid for by customers, processing can take up to 2 days (longer for festive periods like Christmas) and time in transit varies. Please view our Shipping information page for details.
Can I track my order after it has been sent?
Yes, both for within Australia and internationally. We will send a tracking number which can be used on the Australia Post website.
Can I get my order delivered to a PO Box address?
Unfortunately not. Please view our Shipping information page for details.
Do you ship globally?
Yes, to most countries in North America, Europe and Asia-Pacific.
Do you offer expedited shipping and processing?
Yes we do but chargeable at the prevailing rates.
I am a buyer outside Australia. Do I pay duties and taxes for my order when it arrives in my country?
There is a possibility that duties and/or taxes may apply to your order when it arrives in your country. We suggest contacting your local customs authority for more information. If duties and/or taxes apply in your country, they are payable by you.
What can I do if my order went to the wrong address?
Please contact your local postal service and lodge an enquiry with them.
Can I return an item?
Yes you can. Please refer to our Returns information page for details.
Can I exchange an item?
Yes you can. Please refer to our Returns information page for details.
What do I do if I don’t receive my order?
We suggest first making an enquiry with your local postal service. Please then contact us and we will assist you in any way we can. Great Australian Store does not offer refunds for orders lost in transit.
There’s an item missing from my order. What do I do?
Please contact us with details and we will launch an investigation. If the fault lies in the order processing, we will send the missing item at no cost to you. If the item is lost or stolen in transit, we cannot take responsibility for it.
What do I do if I received the wrong item?
Please contact us with details and we will resolve the issue.
My item arrived damaged. What should I do?
We ensure that your order is packed well and do not accept responsibility for items damaged in transit. Please contact us anyway and we will be happy to assist.
How do I make changes to my order I have already placed and paid for ?
Please contact us and we will be happy to assist.
Can I have my business card or special handwritten card placed inside the box if I am gifting the purchase to someone else?
Yes. Please contact us and we will be happy to assist.
Can I become an affiliate or a distributor for this range?
Please contact us to become an affiliate.
Do you sell gift cards?
Please contact us for details.
I am hosting a big event and / or a conference, corporate gathering, wedding, birthday etc. Can I purchase larger quantities for the event ? Do you offer discounts for larger quantities?
Yes we do. Please contact us with details of your event.
How do I take care of the items I purchase?
Please avoid contact with water. Please do not expose to direct sunlight for long periods. Wipe any marks off the leather or canvas with a clean damp cloth (good for most dust or dirt marks but not for pen marks). The hand painted leather has a protective coating which eliminates the requirement to clean it. The leather becomes soft and supple with age with a naturally rich vintage look.
